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Answered Google Ads Strategy

Enhanced conversions for leads - worth the implementation effort on a B2B account?

J
Jenna Krause Asked May 13, 2025
2 430
Our dev team will do this but it will cost me a sprint's worth of goodwill, so I would like to know what I'm buying before I spend it. The pitch is better measurement of conversions that browsers would otherwise drop. For B2C ecommerce I can see the arithmetic. For B2B, where the form fill is the conversion and the real money arrives four months later through a salesperson, I'm less sure what improves (we already import offline conversions from the CRM, which is the number leadership actually looks at). Two specific questions. Does this help if the conversion I care about is imported from a CRM rather than fired on the site? And has anyone measured the lift rather than just being told there would be one?

Replies (2)

Accepted answer
P Priya Deshmukh · May 13, 2025
Yes it helps, and specifically because you import from a CRM - that is the case where it does the most work rather than the least. The mechanism: an offline conversion import has to be matched back to a click. Historically that match depended on you capturing and storing the click identifier at form submission and passing it back. Anything that broke that chain - a form that did not capture it, a salesperson creating the record by hand, a lead that came through a different route - was an unmatched conversion, which means it silently never counted. Enhanced conversions give the matching a second route using the hashed contact details you already hold. So the lift you are buying is not better measurement of what already matched; it is recovering the ones that did not. On measuring it: you can, roughly. Record your current match rate on offline imports before you start. That is the number that should move. If your match rate today is already high then the honest answer is that there is not much to recover and you should spend the goodwill elsewhere. Hope that helps.
M Marta Silva · May 14, 2025
We did this for a client last year and the match rate went from around 60 percent to just over 80. Whether that's worth a sprint depends entirely on what the missing 40 percent was hiding - in our case it was skewed toward one campaign, which had looked mediocre for a year and was actually fine. That is the part I wouldn't have predicted. The unmatched conversions weren't spread evenly, so the bad measurement wasn't just noise, it was a bias.

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