Back to all questions
We changed bidding strategy nine days ago. Performance is worse than it was. My director
wants to know whether to revert, and "it is still learning" sounds to him like an excuse
people make when something is not working.
He isn't being unreasonable. From where he sits, we changed something and it got worse, and
the person who recommended the change is now asking for more time.
How do people frame this so it is a genuine explanation rather than a plea? And separately -
at what point does "still learning" stop being true and start being the excuse he thinks it
is?
Replies (3)
Accepted answer
P
Priya Deshmukh
·
Mar 10, 2026
Two separate answers, because your two questions have different shapes.
On framing. Don't explain learning as a waiting period. Explain it as a cost you already
agreed to pay. The bidding is rebuilding its model of who converts, and while it does that
it deliberately buys some traffic it is unsure about, because that's the only way to find
out. You're paying for information. That is an investment with a term, and directors
understand those - what they do not accept is being asked to be patient without being told
what patience buys.
On when it stops being true. Learning is about accumulating conversions, not days. The
rough guide is a couple of weeks or around 30 conversions at the new setting, whichever
comes later - and "whichever comes later" is the part everyone drops. On a campaign with
five conversions a week, nine days is barely a third of the way there and reverting now
means you paid the entire cost of learning and collected none of the benefit.
So the answer to your director is a number: here is how many conversions we have
accumulated since the change, here is how many we need before the result means anything,
here is the date we hit it. If we are past that and still down, revert.
Give him a date and a threshold and the conversation stops being about faith.
S
Sofia Brenner
·
Mar 10, 2026
The framing that works for me is to set the expectation before the change, not during it.
"This will get worse for roughly two weeks and here is the number I expect to see at the
end of it" is a plan. The same sentence said on day nine is an excuse, even when it is
identical and true!
Too late for this one, but it is the last time it needs to happen.
G
Greg Pallister
·
Mar 11, 2026
Worth saying the unpopular half too: sometimes it is an excuse. I have seen learning
invoked at week six...
The test in the answer above is the right one because it can fail. If you name the date and
the number in advance and you're willing to revert when you miss them, you're doing
analysis. If the date keeps moving, your director is right about you.